Reference

Clear Terms for Your Account

We keep the legal side of 6h7 plain: account terms, data-use rules, and request paths are written so you can find what applies without digging through unrelated copy.

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6h7 Clear Terms for Your Account
CONTACT PATHS

Ways to Reach Legal Support

For legal questions, use the contact route that matches the request. Email works well for records, corrections, and consent changes; in-site chat is faster when you need a quick pointer to the right form; and the support form helps us log the issue with the right account details. If the request affects personal data, we may ask for a short verification step before we act.

Team online

Email requests

Send the message from the email linked to your account so we can match it to the right record. We use that route for corrections, access copies, and questions about how a specific field is stored.

In-site chat

Use chat when you need a quick handoff to the right team. We can point you to the form, explain which details we need, and tell you whether a further check is required.

Support form

The form is useful when you want a written trail. Add the account email, the change you want, and any proof we may need so we can respond without back-and-forth.

RECORD HANDLING

How We Handle Your Records

We handle legal records with the same care we use for account access. Personal data is used only for requests, checks, audits, fraud prevention, and storage duties that…

Data use

We use the details you share to manage the account, verify requests, prevent misuse, and keep internal logs.

Cookies

Cookies help us remember your sign-in state, language choice, and whether you have already seen a legal prompt.

Account checks

When a request looks unusual, we may ask for a password reset, one-time code, or extra proof.

Record retention

We keep records for the period needed for tax, dispute handling, fraud checks, and legal duties, then remove or anonymise…

Request access

You can ask for a copy of stored data or ask us to explain a field in your file.

Request changes

If your details change, send the updated facts and the proof we ask for, and we will adjust the record…

Questions About Legal Requests

These answers focus on how your account data, access, and contact requests are handled. If your question is about a correction, a copy of records, or a limit set by local law, this section shows the route we use and the proof we may ask for.

Send the request from the email linked to your account and tell us which record you want. We use that route to confirm identity, search the file, and return the relevant details where the law allows.

Yes. Share the updated name, phone number, or other field, plus any proof we ask for. We will change the record where permitted and tell you if a field must stay as it is for audit reasons.

We keep some records after closure if tax, dispute, fraud, or audit duties still apply. When that window ends, we delete or anonymise the data so it no longer identifies your account.

Cookies remember sign-in state, language, and whether you have already accepted a prompt. Clearing them may reset those choices, but it does not remove records that we must keep under law.

Only staff or vendors who need the record to complete your request can see it. They work under access controls, and we limit the view to the smallest amount needed for the task.

If local law limits a request, we will tell you what we can do and what we cannot. In that case, we may still offer a copy, a correction path, or a written explanation.

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